Not All Team Frameworks are Created Equal

When I conducted my first field research project as a graduate student at Harvard, I studied the work of customer service reps who had just been re-organized into self-managing teams. That transition was significant, both for the service reps and for their front-line managers.

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Conditions Thinking and How to Have Great Teams

Search on “teamwork” and what you won’t see anymore are arguments about whether teams matter. What you see is “optimizing individuals isn’t enough,” and “teams are the building blocks of organizational success,” and “teams can transform productivity,” along with “the 9 (or 5 or 10) secrets to great teamwork.”

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